At Palo Alto Networks, we understand enterprises' unique challenges in securing a highly distributed workforce while delivering seamless, high-performance connectivity. That's why we’re proud to introduce Prisma Access Agent—a unified agent designed for both secure access service edge (SASE) and Next-Generation Firewall (NGFW) use cases. It delivers universal zero trust network access (ZTNA), empowering organizations to provide secure, consistent access for users—anytime, anywhere.

With capabilities like remote troubleshooting, modular in-product upgrades and tamper-resistant security, the Prisma Access Agent gives IT teams the visibility, agility and control they need to reduce complexity and elevate the user experience, no matter where work happens.

Empower IT, Improve Productivity

Picture this: It’s a Monday morning, and an engineer working from a remote site can’t access a key application. The traditional approach would be to call the IT department. The IT administrator, miles away, begins the familiar routine: “Can you send me a screenshot? Grab the logs? Reboot?” Precious time ticks by as the engineer hunts for logs they don't fully understand, productivity grinds to a halt, and the help desk queues stack up.

How many of us have had the same experience?

This isn’t just a bad user experience—it’s expensive. Every hour of downtime for a high-value employee adds up to missed deadlines, lost revenue, and mounting frustration.

But with Prisma Access Agent, when the same issue occurs, IT admins can remotely and proactively resolve it using comprehensive, real-time logs, removing the need for user input. This dramatically reduces mean-time-to-resolution (MTTR), improves IT efficiency, and increases overall productivity with minimized end-user disruption.

Seamless Upgrades, Uninterrupted Connectivity

Today, it is essential for organizations to stay current with the latest application updates, resulting in a constant rollout of system upgrades and security patches. But every IT leader knows that frequent operating system changes and system updates can lead to compatibility issues, interrupting productivity and compromising user experience.

With modular, in-product upgrades, Prisma Access Agent enables IT teams to gain precise control over when and how the access agent is updated, ensuring continuous connectivity and minimizing operational disruptions. This capability enhances productivity and significantly improves the user experience, no matter where they work.

Tamper-Resistant Security: Prevent Bypasses, Protect Data

Today, many data breaches stem from insider activity—whether through negligence or malicious intent. In a hybrid work environment, this isn’t a rare scenario—it’s a daily risk organizations must proactively manage.

Imagine a fast-growing tech company with hundreds of developers working remotely around the globe. One well-meaning but careless engineer disables their security agent to bypass a file upload restriction, hoping to move source code to a personal drive to get things done more quickly.

What begins as a productivity shortcut quickly becomes an insider threat, exposing sensitive intellectual property (IP) beyond the organization's security perimeter.

Prisma Access Agent eliminates these blind spots with tamper-resistant security enforcement. No matter how savvy users are, they can’t alter, disable, or bypass security controls. Endpoint protection stays active and airtight at all times.

Even better, Prisma Access Agent includes built-in data loss prevention (DLP) capabilities that provide real-time inspection and policy enforcement at the endpoint. Whether it’s a rogue USB stick or an attempt to upload sensitive files to unsanctioned cloud apps, the agent automatically blocks the exfiltration attempt before any damage is done.

Built for Scale. Designed for Experience.

Prisma Access Agent is built on a resilient and scalable cloud-native architecture, ensuring global accessibility, centralized security management and an exceptional user experience across on-premises, cloud and hybrid environment deployments.

Whether you are a current Palo Alto Networks customer looking to optimize your deployment or a prospective organization exploring advanced SASE solutions, Prisma Access Agent offers the visibility, robust protection and high performance needed to support your distributed workforce securely and efficiently.

Contact us to learn more about the Prisma Access Agent.