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Empowering exceptional
user experience with ADEM

Autonomous Digital Experience Management (ADEM)
offers smart discovery and insights, AI-driven remediation and
native integration for both SASE and NGFW deployments
to keep your business going.

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Product Overview

Prisma SASE Autonomous Digital Experience Management

Gain instant visibility into the health and performance of users, branch sites, applications and IT infrastructure to proactively find and remediate performance issues from a single unified dashboard.

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END-TO-END VISIBILITY

Unify Your Digital Experience

Gain complete visibility across all your users, sites and applications. ADEM's Browser-Based Real User Monitoring (RUM) combined with always-on synthetics monitors every web app transaction and the health of users' devices, WiFi, LAN, Internet, and IT infrastructure. Enable your IT teams to swiftly identify and remediate user and application performance issues with real-time insights and precise root-cause analysis, ensuring uninterrupted user productivity.

FRICTIONLESS INTERACTION

Command Your Collaboration Experience

Ensure exceptional collaboration experiences with ADEM's UCaaS Meeting Quality Analytics. By integrating seamlessly with platforms like Microsoft Teams® and Zoom®, ADEM provides critical insights into meeting performance by correlating UCaaS data with network and endpoint metrics. Quickly identify and resolve call quality issues, reducing support tickets and enhancing user satisfaction.

ACCELERATED TROUBLESHOOTING

Solve Faster with Contextual Insights

Overcome visibility challenges with ADEM's Multi-Domain Analysis. Using an interactive natural language query interface, your IT teams can swiftly troubleshoot issues across endpoints, networks, applications and security policies. With instant, contextual insights, you can resolve problems faster and reduce the time spent on manual data correlation.

EXCEPTIONAL BRANCH EXPERIENCE

Extend ADEM to Any Remote Site

Extend visibility and monitoring by deploying hardware-agnostic ADEM Universal Agent at any remote site connected to Prisma Access. Get unified digital experience across diverse topologies and pinpoint bottlenecks with granular, hop-by-hop path analysis complete with underlay and overlay tunnel metrics - regardless of your branch network. Deploy Universal Agents at scale to deliver exceptional branch experience through Strata Cloud Manager in just a few clicks.

ALWAYS-ON RELIABILITY

Eliminate Downtime with Intelligent Prevention

Automatically detect and receive correlated incidents about critical infrastructure and application issues via email, Servicenow or integration with your preferred ITSM tool. Each incident comes with impact analysis and root cause identification, enabling faster, more informed decision-making. Follow guided remediation steps to resolve problems swiftly, reducing mean time to repair and minimizing costly downtime.

PREVENT DOWNTIME
ESG whitepaper
See how ADEM yields benefits across your organization.
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See how ADEM can empower you

Give your users the best experience possible, while simplifying operations for your IT teams.
Smart Discovery & Insights
ADEM delivers comprehensive observability and insights into your IT environment from a single, unified dashboard, enabling you to identify and minimize the impact of service disruptions quickly. By providing real-time visibility into user devices, network connections and security policies, you can quickly isolate issues — whether the issues are from Wi-Fi connectivity, LAN problems or security policy conflicts using tools like synthetics, RUM and the Access Analyzer, reducing median time to detect by 95%.
3 Tips to Optimize Zoom Meeting Quality
3 Tips to Optimize Zoom Meeting Quality
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See what analysts are saying

"Many factors can impact application performance, which degrades user experience. To efficiently address this, IT teams must accurately identify specific issues within the service delivery chain and quickly troubleshoot to mitigate problems and maintain user productivity. Palo Alto Networks delivers this by combining robust browser-based real user monitoring with synthetic tests to deliver precise root cause analysis for application performance issues."

John Grady,

Principal Analyst, Enterprise Strategy Group

See how customers are using ADEM

See all customer stories

A top health service provider uses ADEM to quickly get insights that can help identify the cause of experience issues and resolve them.

A top health service provider uses ADEM to quickly get insights that can help identify the cause of experience issues and resolve them.

  • 60%+

    ADEM has helped reduce Tier 2 and 3 escalation calls by more than 60%

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Global Atlantic Financial group

A consumer services organization securely enables work from anywhere while optimizing user experience with the integrated ADEM capabilities.

A consumer services organization securely enables work from anywhere while optimizing user experience with the integrated ADEM capabilities.

  • 17,000+

    work-from-home employees

Read the full story
Fortune 500

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